Pulsetto
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All Things Orders & Subscriptions
01
What happens after I order?
Upon placing your order, we will send you an order confirmation and initiate the order processing. Typically, your Pulsetto device is dispatched for delivery within 1-3 days. Once processed, you will receive a separate email containing a tracking link to monitor your order's progress. Delivery times typically range from 7-14 days (refer to our Shipping Policy). If you have any questions or encounter delays with your order or tracking link, please contact us at info@pulsetto.tech.
02
How much is the shipping?
Shipping is complimentary with your Pulsetto purchase and is entirely free. However, depending on your location, you may be required to cover International Duties. For instance, the United Kingdom incurs a 2% DUTY + 20% VAT, and Canada incurs 0% DUTY + 5% GST (Tax).
03
Do you deliver to my location?
Yes, we offer worldwide delivery. The only exceptions are India, Thailand, Kosovo, Russia, Belarus, and Brazil. Regrettably, we are unable to fulfill orders in these countries.
04
What is included in my order?
Your Pulsetto box includes the Pulsetto device, gel, user manual, and a charging cable. Additionally, you will receive a complimentary 14-day premium trial, automatically renewed. A renewal reminder will be sent via email three days before the renewal date.
05
How long does shipping take?
We are committed to swift delivery. Typically, it takes 1-3 days for us to process and dispatch your order. The delivery timeline depends on your location, generally ranging from 3 to 10 days. As soon as your order is on its way, we will send you a tracking number for real-time updates.
While peak periods might introduce slight delays, our team is diligently working to streamline the process and ensure you get your Pulsetto in your hands as soon as possible. For any delivery-related queries, feel free to reach out to us at info@pulsetto.tech.
06
Can I change the delivery information for my order?
If you need to update your delivery address, contact information, or any other details regarding your order, please reach out to info@pulsetto.tech promptly for assistance.
07
Can I return my order?
Absolutely. You can try Pulsetto risk-free for 30 days. If you wish to utilize the 30-day money-back option, please fill out this form. For further details, refer to our Returns Policy.
Everything you need to know about your Pulsetto Premium
01
Do I need to purchase Premium to use Pulsetto?
No, you can use Pulsetto with the free app version, which provides all the basic features and programs. However, if you desire enhanced features and personalized experiences, we offer optional add-ons such as the Premium app subscription and other programs designed to support you on your journey to a healthier life. These additional offerings are entirely optional, allowing you to tailor your Pulsetto experience based on your preferences and wellness goals.
02
What comes with Pulsetto Premium?
Discover exclusive features and benefits with Pulsetto Premium, including custom stimulations and guided meditations, designed to further tailor your wellness journey.
03
Why do I need Pulsetto Premium?
Pulsetto Premium offers advanced features and personalized experiences, enhancing your wellness journey. Enjoy the add-ons to maximize the effectiveness of your Pulsetto experience.
04
How can I cancel my Pulsetto Premium subscription?
To manage your subscription, please log in to your account https://account.pulsetto.tech/, and go under “My Subscription”. Or just contact us at info@pulsetto.tech.
05
I haven’t subscribed to Pulsetto Premium, but you’ve charged me anyway
We apologize for any inconvenience caused. Your Premium subscription is automatically added to your cart upon purchasing the Pulsetto device. Please email us at help@pulsetto.tech, and we will assist you with your subscription.
Everything You Need To Know About Other Additional Programs
01
What is Anxietless?
Anxietless is a comprehensive stress management program, providing effective training for a stress-free lifestyle. It is crafted to equip users with practical strategies for anxiety and stress management. The daily tasks are easy to implement, ranging from strategic routine planning to promptly diffusing stressful situations.
02
Why was I charged for the Anxietless Program?
During select promotional periods, some clients received a complimentary trial of the Anxietless program with automatic renewal. If you do not wish to continue with the Anxietless subscription, please reach out to us at info@pulsetto.tech, and we will assist you in resolving the matter.