Do you offer free shipping?
Yes, we offer free shipping to a wide range of locations. However, additional charges may apply if you are located in a region where parcel delivery is more complicated. We will contact you directly to find a viable solution that would be the least costly for both parties.
What do you mean by “complicated parcel delivery”?
We refer to areas that are remote or have limited access to standard courier services. These areas often have higher logistics costs and challenges in ensuring timely delivery.
Places that are typically considered as having a difficult parcel delivery include, but are not limited to, certain islands, remote rural areas, and regions with restricted access. Please contact our customer support if you need clarification on whether your location falls under this category.
If I am located in such a region, how much extra will I have to pay for shipping?
The additional cost for shipping to remote areas varies depending on the destination and the parcel's size and weight. We will work with you to find the most cost-effective shipping solution and inform you of the additional charges, if there will be any.
How can I avoid paying additional shipping charges if I am in a remote area?
You might consider providing an alternative shipping address that is easier to access. Alternatively, you can reach out to our customer support to discuss possible solutions before placing your order.
How long will it take for my order to be delivered if I am in a difficult-to-reach area?
Delivery times to such areas may be longer than standard shipping times due to the logistical challenges involved. We will provide you with an estimated delivery timeline when discussing the shipping options.
Can I track my order if I am in a difficult-to-reach area?
Yes, once your order is shipped, you will receive a tracking number via email, which you can use to track your order's progress, regardless of your location.
What should I do if my parcel doesn’t arrive within the estimated delivery timeline?
If your parcel hasn't arrived within the estimated delivery timeline, please contact our customer support. We will investigate the issue and provide you with updates or solutions as needed.
What is the return policy for orders shipped to the regions described above?
Our return policy for orders shipped to far away regions is the same as for other locations. However, please note that return shipping costs may be higher for these regions and may be the responsibility of the customer. Please review our return policy for detailed information.